Refund policy

Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return policy for our UK customers.

Eligibility:

Returns are only accepted for orders placed within the UK.
You must initiate the return process within 14 days of receiving your order.
The item(s) must be unused, unopened, and in their original packaging with all seals intact.

As a consumer and in accordance with the Consumer Contracts Regulations 2013, you can cancel your order and obtain a refund or exchange within fourteen (14) days from delivery. 

Only products purchased on www.nosuparfum.com can be returned for a refund or an exchange. Any products bought in a store, stockist or own physical store must be returned to their original place of purchase.

The product(s) must be returned at your own cost undamaged, unused, in their original condition and original packaging, with the seal intact. In these circumstances, we will offer a full exchange or refund of the purchase price minus the delivery charge after inspection. If the seal is broken or tampered with, please be aware that we cannot accept your return.

If goods are not returned in a re-sellable condition, we may not accept your return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nosuparfum.com.

Returns Process

You must inform us of any returns by email to info@nosuparfum.com. Please include the following details in your email:

Name under which original order was placed

Email under which original order was placed

Date and order number of original order

Product you’re returning

Reason for return

You must ensure that goods are securely and protectively packaged for return as we will not be able to refund any goods damaged during return transit. Where practicable, we recommend returning goods in the original outer packaging they were received in to reduce risk of transit damage on return.

Please ensure that you obtain proof of postage and used a trackable service as we do not accept responsibility for items which are lost in transit. Customers should have regard to labelling and packaging guidelines of the courier to be used as you are returning fragrance which has special postal guidelines. The item is your responsibility until it is signed for at our return address. 

All returns must reach Nosu Ltd within 14 days of original delivery date.

Return Address:

Nosu
16 Gloucester Road
Ground Floor
London
N17 6D